Question 1

How do I book a rental?

Accepted Answer

Browse our equipment, add what you need to the cart, and confirm your hotel and dates. You can also call us at 809-552-1501 or email info@handicaptravelersdr.com and we'll handle the rest.

Question 2

Do you deliver to my hotel or resort?

Accepted Answer

Yes — we deliver free of charge to 100+ hotels and resorts across Punta Cana, Bayahibe, La Romana and Puerto Plata.

Question 3

How far in advance should I book?

Accepted Answer

We recommend booking as early as possible — you can reserve up to one year in advance. Peak-season dates fill up quickly.

Question 4

Do I need a prescription for oxygen?

Accepted Answer

Yes. Oxygen concentrator rentals require a prescription from your doctor. You can email it to us before delivery.

Question 5

What happens if the equipment breaks down?

Accepted Answer

Call us anytime — our team is available by phone and WhatsApp. We will repair or replace the unit as fast as possible so your vacation isn't interrupted.

Question 6

Can I extend my rental?

Accepted Answer

Absolutely. Just call or WhatsApp us and we'll adjust the dates and pickup.

Question 7

Which payment methods do you accept?

Accepted Answer

Credit cards, bank transfers and Zelle (US) for advance payment. Details are shared at the quote stage.

Frequently asked questions.