Transfer Terms & Conditions | Handicap Travelers DR

Accessible Transfers

Terms & Conditions

Please read these policies carefully before booking your accessible airport transfer. By completing a reservation you accept the terms below.

Last updated: September 2026

1. Reservation Policies

Reservations are only accepted via the Handicap Travelers DR website https://handicaptravelersdr.com.
Handicap Travelers DR does not accept reservations over the phone, email, WhatsApp, or text messages.
All passengers MUST arrive on the same flight. Handicap Travelers DR will not accept passengers arriving on multiple flights to share transfers with other parties, even if they know each other or the arrival times are close. Parties arriving on different flights MUST book separate transfers.
All Handicap Travelers DR reservations are subject to availability existing at the time of your request. No confirmation can be issued until full payment for the requested service has been made.
The client is responsible for providing accurate and precise information at the time of booking. Handicap Travelers DR will not assume any responsibility for errors made by the client during the reservation process related to the hotel name, airline schedules, number of passengers, or incorrect dates.
If the client makes a mistake and misses the transfer, the money will not be refunded, and a new reservation must be made and paid for.
ID will be requested for verification and in some cases a photo of the cardholder's ID may be taken to prevent fraud when the name does not match the reservation holder's name. Failure to present the cardholder's ID when names do not match will result in the service being denied and the transaction refunded to the cardholder. This does not apply to REGISTERED TRAVEL AGENTS.

2. Last Minute Reservation Policies

Last minute reservations are subject to availability at the time of booking.
An additional fee will be charged.
The customer may need to wait for the service.
ID will be requested for verification and in some cases a photo of the cardholder's ID may be taken to prevent fraud when the name does not match the reservation holder's name. Failure to present the cardholder's ID when names do not match will result in the service being denied and the transaction refunded to the cardholder. This does not apply to REGISTERED TRAVEL AGENTS.

3. Stand-By Reservation Policy

Handicap Travelers DR does not accept reservations for passengers with stand-by flights. If you don't have a confirmed flight schedule, we suggest you take a local taxi at the time of your arrival.

4. Reservation On Hold Policy

Handicap Travelers DR clients can put their reservation ON HOLD for up to 12 months when, due to an unexpected situation, they must postpone their trip and do not wish to cancel their reservation. Just let us know and we will do it for you. Once you are ready to travel, Handicap Travelers DR will change the status of the reservation and it will remain active for the new dates you request.

5. Reservation Sold Out Policy

Handicap Travelers DR reserves the right to block dates and times automatically in advance due to lack of availability or oversale of services.
For some destinations, Handicap Travelers DR does not accept last minute bookings for operational reasons from some airports at certain times of the day.

6. Rates Policies

Handicap Travelers DR rates are exclusively valid for the inquiry date. Rates are subject to change at any time and will only be honored as shown on the website, and if the service requested is confirmed by means of a charge to your credit card and receipt of a unique confirmation number.
Rates are not negotiable; the price listed on the website is final.
Rates given by any of our personnel via email, over the phone, or text message are not final and may not be accurate. Prices MUST always be verified on the website.
Rates will be shown for private transfers, luxury transfers, child seats, golf bags, surf boards, pets, and stops.

7. Payment Policies

Handicap Travelers DR welcomes a variety of payment methods such as credit cards, debit cards, pre-paid cards and Apple Pay.
Upon making a reservation you are giving Handicap Travelers DR authorization to run the corresponding charge on your credit card and by this you declare to have full knowledge of our reservation and payment policies, cancellation policies, no-show policies and disclaimer.
All purchases with US cards are subject to a $0.30 processing fee.
All purchases with international cards are subject to a 1.30% processing fee.
For only $0.99, receive text messages confirming your reservations 24 hours prior to the service. To receive text messages you need to type in a mobile phone number.
The above purchase fees are subject to change from time to time.

8. Cancellation & Refund Policy

Cancellations are permitted. Refunds from cancellations are subject to a 7.00% reduction of the total price paid. The cancellation fee is subject to change over time.

9. No Show Policy

No show means that Handicap Travelers DR waited for the client at the hotel or the airport and the client did not show up without any prior notice via email, phone call, text message or WhatsApp. No refund to the final consumer shall be made in the event of a no-show.

10. Transfer Voucher Policies

Vouchers are mandatory to board Handicap Travelers DR services on arrival and departure.
Boarding of any vehicle could be denied if you do not have a voucher.
Only one voucher is accepted for each service.
You cannot share an extra voucher with someone else by making a copy or an image.
Make sure to keep a screenshot of the voucher, or use one of the following options:
- Download the voucher (PDF) — recommended.
- The voucher web link option provided on the confirmation message (internet connection required for the link to open).
Vouchers include the client's name, flight information, number of passengers, and their destination.
Vouchers must be kept handy: they contain information on where to meet the driver at the airport, your pickup time back to the airport on the day you leave, where to meet the driver at the hotel, the local customer service phone number for calls, text messages or WhatsApp, and our email address.

11. Private Transfer Policies

Handicap Travelers DR will email all customers a confirmation message after receiving your paid booking.
We will include vouchers according to the type of service you booked.
All passengers MUST arrive on the same flight. Handicap Travelers DR will not accept passengers arriving on multiple flights to share transfers with other parties, even if they know each other or the arrival times are close. Parties arriving on different flights MUST book separate transfers.
Vouchers are mandatory to board the service on arrival and departure.
Inaccurate information provided by the customer: the client is responsible for providing accurate and precise information at the time of booking. Handicap Travelers DR will not assume any responsibility for errors made by the client during the reservation process related to the hotel name, airline schedules, number of passengers, or wrong dates.
Booking mistakes: if the client makes a mistake and misses the transfer, the money will not be refunded, and a new reservation must be made and paid for.
Flight monitoring: Handicap Travelers DR will monitor arrival flights and send the driver to pick up the customer accordingly.
Finding the driver at the airport: if for any reason you cannot find the driver at the airport, call the local phone number on the voucher. Do not go with someone else who approaches you (it is dangerous); try to find your driver. Our representative at the airport will send a text message to your phone to try to locate you if you have not arrived after an extended period.
Flight cancellations or missed flights: if your flight is cancelled or you miss your connecting flight, you need to contact Handicap Travelers DR at least 3 hours prior to the service. If we send the driver to your pickup without any information about your new flight, an additional fee for a new transfer will be charged.
Pickup times back to the airport are time sensitive. The driver will wait only 10 minutes after the assigned pickup time and will then leave; no money will be refunded.
If for any reason customers need to contact us via phone call from the hotel, please do not have bellboys, concierges or butlers call on your behalf; we will only accept calls directly from the customer for any inquiry.
Pickup times back to the airport from your hotel are assigned in advance and listed on your voucher. We strongly suggest that you do not request a change and keep the suggested pickup time. If you decide to change the pickup time back to the airport, it will be at your own risk. Handicap Travelers DR will not assume any responsibility if you encounter an issue with your flight due to a vehicle breakdown, flat tire, heavy traffic, an accident on the road or anything else that could delay your arrival to the airport.
Departure flight delays: if on the day of your departure you find out that your flight is delayed, be advised that we will do our best to try to accommodate your request; however it is very unlikely that we will be able to change your pickup time because the transfer schedule is set up the day before and any changes could disrupt other customer pickups. Please understand that it is your airline that is at fault for flight delays and not Handicap Travelers DR. You will have two choices: accept the original pickup time or cancel the reservation and hire a taxi.
Stops: we offer clients who arrive through the airports and go to their hotel the option of stops en route to their destination, whether to eat, take photos or visit some place. Stops are charged in blocks of 30, 60, 90 and 120 minutes. The client must choose the desired stop time during the reservation process and write a comment stating where they wish to stop.
- By way of illustration, if the client contracts a 30-minute stop and the contracted time is exceeded, they must pay for 1 hour. In other words, fractions of a minute are paid at the value of the following time range.
- Detours of more than 800 meters from the original route are not allowed.
- Any stop that a client needs to make must be with the consent of Handicap Travelers DR. If the stop is not scheduled, the driver will not stop until reaching the destination. If this is the case, you must use the restroom and buy any snacks before leaving the airport.
- It is at the discretion of the driver not to stop somewhere that they understand is dangerous.
- Handicap Travelers DR is not responsible for any problem or situation that may occur at a stop; it is the customer's responsibility to exercise judgment and avoid any inconvenience.
Flight information on our website: our booking system is linked to Flightstats, the company that keeps track of most commercial airline schedules. As a result, when a customer selects the airline name and types in the flight number during the booking process, our automated booking system populates the arrival and departure time fields if the flight information is correct. This is done to avoid mistakes when typing an incorrect flight number that could put your transfer at risk. When a customer inserts incorrect flight information, the system presents an error and does not allow the reservation to continue. For charter flights and some airlines that are not very organized in terms of their schedules, the time fields are open and the customer can type in the correct times under their own responsibility, making sure they are correct.

12. Luggage

The amount of luggage permitted depends on the number of passengers (1 suitcase and 1 carry-on each). If customers are bringing larger luggage than allowed, you must book a vehicle for a larger number of people.
Golf bags, surf boards and pets are allowed on Handicap Travelers DR transfers for a fee.
Articles, cell phones, or luggage left in vehicles: our drivers always check the vehicle with customers to avoid leaving belongings behind. Customers are responsible for their luggage. If a client leaves an article in a vehicle and Handicap Travelers DR needs to return it, an additional fee will be charged according to the distance driven. This additional fee could be from $30.00 to $100.00 USD for going back to the hotel or the airport.

13. Child Seats

Handicap Travelers DR provides child seats for a fee on the website. You are also welcome to bring your own.
Car seats under DR Law 63-17, Article 69: "Children up to the age of twelve (12) will be transported in the back seats of the vehicle, except in the case of one (1) cab van type vehicles. Children up to six (6) years old will be transported in a special seat for infants with a face-forward position and those over six (6) years old and up to twelve (12) years old must use a booster that allows them to secure the rear seat belt. INTRANT will establish through regulations the specifications of these seats according to the age, weight, and size of the child, in accordance with the guidelines established in this regard by internationally accepted health standards. The violation of this provision will be sanctioned with a fine equivalent to one (1) to three (3) minimum wages of the one that prevails in the centralized public sector, and the reduction of points in the license determined by the regulations. The vehicle will not be able to start driving until the minors are in the places indicated by law."

14. Alcohol and Drug Policies

Handicap Travelers DR reserves the right to deny the service to any person the driver understands is putting their own safety or the passengers' safety in danger.
Handicap Travelers DR will deny the service to anyone who possesses illicit drugs at the time of service.
Any passenger who displays either of the two behaviors mentioned above will not be offered the service or will be asked to leave the vehicle, the authorities will be informed of the inappropriate behavior, and no refunds for the service will be granted.

15. Subcontractor Policy

Due to the large volume of services, sometimes we are forced to subcontract allied transport companies. As a result, those vehicles are not labeled with the Handicap Travelers DR name, nor will their drivers be identified with our uniform.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Handicap Travelers DR, its subsidiaries, affiliates and licensors do not warrant that (a) the Service will function uninterrupted, secure or available at any particular time or location; (b) any errors or defects will be corrected; (c) the Service is free of viruses or other harmful components; or (d) the results of using the Service will meet your requirements.
Handicap Travelers DR is a company focused on accessible mobility services in the Dominican Republic, including wheelchair accessible airport transfers, adapted tours, equipment rentals and personal care assistance.
We provide an advanced and friendly reservation system, which facilitates the process of reservations, quotes, online payments, changes, or cancellations for our clients.
Handicap Travelers DR may work as an intermediary between the client and the operator of the services listed on the website. As such, handicaptravelersdr.com creates the necessary commercial connections in compliance with its own service and quality standards to provide services such as, but not limited to, ground transportation and other travel activities. When acting as an intermediary, only the most reputable suppliers are selected for this purpose.
However, handicaptravelersdr.com cannot be held liable for the service supplier's acts, omissions, accidents, wrongdoing or other. Transfer services are subject to the conditions set by those suppliers, and their liability may in turn be limited by their tariffs and conditions of service. handicaptravelersdr.com acts only in its role of agent for the client or for the supplier of the goods and services rendered and, as such, does not keep any legal authority or control over the operator's personnel, assets, operation and/or property.
handicaptravelersdr.com herewith declares that:
- (a) Photographic material published on its website is intended to render a general description of the service in question and by no means can it be guaranteed that the service will be supplied exactly as depicted.
- (b) Travel service descriptions are regularly updated for a description of the product as close to reality as possible. However, handicaptravelersdr.com cannot be held accountable for variations occurring upon your arrival at the travel service site.
- (c) handicaptravelersdr.com reserves the right to deny the supply of a service to any client at any given moment if and when it considers it convenient to do so.
- (d) Any claim or comment that the client should present about the services received must be submitted in writing within a period no longer than 14 (fourteen) days from the travel end date.
handicaptravelersdr.com will not assume liability for any claims, costs or expenses arising from personal injuries or death to the client or third parties caused by accidents, fatalities, loss or damage to personal property, lack of enjoyment, or claims over emotional and mental states such as upset, disappointment, anguish, distress or frustration, or any other damage, whether physical, mental or emotional, arising from the following:
- (a) Illness, theft, labor disputes, mechanical failures, quarantine, government actions, weather or any other circumstances beyond the direct control of handicaptravelersdr.com.

Questions about these terms? Contact our team before you book.